TERMS AND CONDITIONS

{ REFUNDS & RETURNS: }
Payment/Deposits are non-refundable once work has started on your order. Paintings, Custom Stationery, and Invitations are non-returnable. If there was an error on my part I will fix it at no extra charge.

{ COMMISSION SUPPLIED PHOTOS: }
If the photos do not meet the necessary quality standards, I reserve the right to refuse the commission. If this happens, I will notify you and work with you to obtain a better photo before proceeding. Or we can agree to cancel the order.

{ DELIVERY TIME: }
While I will do my best to complete your project within the time frame provide, I do not guarantee the exact delivery date. Shipping through USPS is outside my control, and delivery times may vary.

{ DAMAGES: }
All paintings and stationery are packaged in a 100% recycled rigid mailer, boxes and/or envelopes. However, in the event of any damages during shipping, I ask for the customer to please send a photo of the damaged product and packaging immediately. Depending on the extent of the damage, the product must be returned in its original packaging. The cost of all shipping will be met by the customer. Any repairs or replacement will be completed at no additional cost.

{ ARTIST’S RIGHTS & SHARING: }
I reserve the right to share and display the completed artwork on social media, my website, or other promotional materials, unless you specifically request otherwise. If you would prefer that your artwork not be shared, or if you would like me to wait for a specific period before sharing (e.g., if the portrait is a gift), please inform me at the time of the order.

{ LEGAL OWNERSHIP: }
The physical artwork will be yours to display or gift as you planned. However, I retain the copyright and reproduction rights to the artwork, unless otherwise agreed upon in writing. You may not reproduce the artwork without my prior written permission. I will not reproduce customers commissioned artwork for sale. 

{ PRIVACY POLICY: }
I will not sell, distribute or lease your personal information to third parties.

INVITATION POLICIES ON etsy oRDERS

{ PROOFING: }
It is very important that you thoroughly read your proofs prior to signing for approval. Once final approval is given, Willow Glen waives responsibility for any errors including typesetting, format, grammar, spelling, punctuation or otherwise. If you should choose to reprint after final approval is given, you will be responsible for all costs for the additional production work, material and printing.

{ RUSH ORDERS: }
Invitation orders will be considered RUSHED if they are needed within a two week or less turnaround time, and one week or less on other stationery products. Rush orders will be accepted depending on availability and the complexity of the project. A charge of 20% will be added to your order total. Rush orders are paid in full at the time the order is placed.

{ RETURNS & CANCELLATIONS: }
If I have not started on your project, your deposit may be refunded. Once work has started on your project, deposits are non-refundable. You are responsible for your deposit and any materials (paper, ribbon, etc.) that have been purchased. Because of the personalization of invitations and some stationery products, orders are non-refundable. I make every effort to assure your fully happy with the final product. If I have made an error, I will do my best to correct the situation to your satisfaction.

Due to the nature of my business, products may vary slightly from one to another since they are handcrafted and hand-assembled. I cannot accept returns based on color. I have made every effort to display as accurately as possible the colors of my products that appear on my site. However, as the actual colors you see will depend on your monitor, I cannot guarantee that your monitor’s display of any color will be accurate. Also, colors can change slightly on press, that is the nature of the printing business. However, I always approve color on press before your full print run to ensure accuracy. I may offer you replacements if you are not happy with your order. This will be based on a case by case scenario. Samples of many of my designs are available for purchase in my Etsy Store. This way you can see the colors, printing and paper quality in person.

{ MAILING INVITATIONS: }
Mailing wedding individual invitations will usually incur additional postage based on their weight and size. Always take a finished invitation to your local post office and have them weigh and measure it for you. They will provide you with the accurate postage needed before mailing. Willow Glen is not responsible for individual invitations that are lost or destroyed through the mailing process